If yes, there is no need to install a driver. Unfortunately, we do not offer global warranty on our products. Try to change the battery first. Please try to change a new battery first if needed. XScroll ioCenter for old model. Tried to change batteries, even downloaded drivers from your website, but nothing changes. Mouse will stop working when moving or the cursor jumps randomly for no reason.
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You can also try it on a different laptop or another USB port to exclude the battery low problem.
Unfortunately, we do not offer global warranty on our products. The mouse is 2. Xscroll is a plug and play mouse, it works with any Windows OS. The mouse sensor data read performance will be impacted.
Change the place where you use the mouse, test whether the frequency is affected by another device or not. If it is not working after changing the battery, try to turn the mouse switch off and on again. You can log in into xsroll Amazon account and generate a Amazon return label. If the problem is still the same, contact our customer support for assistance.
Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. Check if your device is a plug-n-play device or not.
Genius XScroll G5 PS/2 Optical Mouse (Black) Overview – CNET
Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. Sometimes when I turn on the mouse, xzcroll, the LED lights are on, but mouse does not work, why?
When you have SmartGenius setting problem, how to solve it? We appreciate your feedback for your Genius product user experience. But if your mouse is a wire mouse, the mouse is broken.
Check if your laptop recognizes the mouse or not in the Device Manager.
Genius Product Support – Xscroll
S so that means no driver is required always check that package contents. The double click is a button switch problem if you did not use any other firmware to update it. Try to change the battery first.
If yes, move the AP xscrolll farther away from receiver, and also move the mouse closer to receiver. However, it cannot be turned on anymore. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. How do I solve this problem? The dongle, KB, and mouse require a code pairing process.
What is System Requirement for SmartGenius? Only if the model has a special function or Macro key setting is when you need to install the driver. Please try to change a new battery first if needed. If you cannot find the driver on our website that is higher than your Gm-03022l, that means there is no driver compatible with your O.
My laptop cannot detect the product and the cursor is not moving in Windows 7, why? What can I do? One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. But if it is not a wireless g,-03022p, the mouse is broken.
Genius XScroll G5 PS/2 Optical Mouse (Black)
Tried to change batteries, even downloaded drivers from your website, but nothing changes. I need a service manual to check for potential problems, so can repair it ourselves. We have some problems with your product. Please refer to below links first and follow the setting steps.